13 November 2014
During a routine inspection
We inspected this service as part of our new comprehensive inspection programme. This provider had not been inspected before and that was why we included them. We carried out an announced inspection on 13 November 2014.
We found that the practice was safe, effective, caring, responsive and well-led. We rated the practice overall as good. We found the practice provided good care to older people, people with long term conditions, families, children and young people, the working age population and those recently retired, people whose circumstances may make them vulnerable and people experiencing poor mental health.
Our key findings were as follows:
- There were systems in place to deal with complaints and protect adults, children and other vulnerable people who used the service.
- The practice had effective procedures in place that ensured care and treatment was delivered in line with appropriate standards. The practice was proactive in promoting good health.
- Patients were treated with dignity and respect. Patients spoke positively about their experiences and the care and treatment provided by staff.
- Although the facilities were located in temporary accommodation in portacabins they were fit for purpose and adjustments were made to meet the needs of the patients.
- We found that the service was well led with well-established leadership roles and responsibilities with clear lines of accountability. The practice had a clear vision and set of values which were understood by staff.
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
- Improve information sharing with other agencies to ensure better safeguarding of children.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice