Background to this inspection
Updated
3 June 2019
Catshill Village Surgery is located in Catshill, Bromsgrove. The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury.
The practice is situated within the Worcestershire Clinical Commissioning Group (CCG) and provides services to 5300 patients under the terms of a General Medical Services (GMS) contract. This is a contract between general practices and NHS England for delivering services to the local community.
The provider is a partnership with two partner GPs (one male, one female), three salaried GPs (all male), two practice nurses, one health care assistant and a pharmacist. They are supported by a practice manager and administrative staff. A receptionist is trained to work as practice medicine co-ordinator. The practice manager is also a practice partner.
There are slightly higher than average number of patients of working age.
The National General Practice Profile states that 96.8% of the practice population has a white ethnicity, with 1.7% from a mixed race or Asian background with a further 0.5% of the population originating from black, mixed or other non-white ethnic groups. Information published by Public Health England rates the level of deprivation within the practice population group as nine, on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest. Male life expectancy is 80.3 years compared to the national average of 79 years. Female life expectancy is 83.6 years compared to the national average of 83 years.
Updated
3 June 2019
We carried out an announced comprehensive inspection at Catshill Village Surgery on 26 March 2019 as part of our inspection programme. The practice had not previously been rated by CQC.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- Urgent same day patient appointments were available when needed. All patients we spoke with and those who completed comment cards before our inspection said they were always able to obtain same day appointments and access care when needed.
- Patients’ needs were assessed and care delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
- Results from the national GP patient survey revealed a high level of patient satisfaction about the care given at the practice which was either in-line with or above local and national averages. For example, 86% of patients who responded said that the last time they had a general practice appointment, the healthcare professional was good or very good at treating them with care and concern and 97% had confidence and trust in the healthcare professional they saw or spoke to.
- Patients said GPs gave them enough time and treated them with dignity and respect.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care
Working age people (including those recently retired and students)
Updated
3 June 2019
People experiencing poor mental health (including people with dementia)
Updated
3 June 2019