The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Farooq Hayat Also known as Sunrise Medical Centre

9 Abbotts Road, Southall, Middlesex, UB1 1HS (020) 8843 9584

Provided and run by:
Dr Farooq Hayat

Important: The provider of this service changed. See new profile

All Inspections

7 June 2013

During a routine inspection

We spoke with six people who use the service and the Chair of the Patient Participation Group. We also spoke with the Practice Manager and four staff. People we spoke with were very happy with the service received from the staff of the practice. One person told us "they are marvellous, always done everything to help". Another person told us the staff "are very kind and polite. They really care". A number of people we spoke with described the practice as a family, with one saying "never a problem, it's a big family house, see the same patients in the waiting room, same nurse and doctor and staff ' it's like a grand family practice". Another person told us "it's like family, they make you feel at home".

People we spoke with had been registered with the practice for a long time, from 15 to "almost 40" years. One person told us "he is one the best GPs in the whole of England. He is very kind, take his time, really cares about the patient". Another person told us "I never, ever plan to change the doctor".

We found that the practice sought consent before treating people, and had a procedure for obtaining consent on behalf of children. We found that the provider had taken steps to safeguard vulnerable people from the risk of abuse, and that staff were knowledgeable, skilled and qualified.

We found that the service had a plan in place to meet government guidelines for cleanliness and infection control, and had appropriate systems in place to assess quality.