Letter from the Chief Inspector of General Practice:
We carried out an announced inspection visit on 02 December 2014 and the overall rating for the practice was good. The inspection team found after analysing all of the evidence that the practice was safe, effective, caring, responsive and well led. It was also rated as good for providing services for all population groups.
Our key findings were as follows:
- Where incidents had been identified relating to safety, staff had been made aware of the outcome and action taken where appropriate, to keep people safe.
- Patients received care according to professional best practice clinical guidelines. The practice had regular information updates, which informed staff about new guidance to ensure they were up to date with best practice.
- Patients said staff were caring and respectful; they were involved in their care and decisions about their treatment.
- The service was responsive and ensured patients received accessible, individual care, whilst respecting their needs and wishes.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
We saw areas of outstanding practice including:
- A dedicated surgery afternoon is held for patients with a learning disability. This helped to offer the patient a better overall experience in meeting their needs.
- An anticoagulant clinic which was nurse led is offered to patients on long term Warfarin therapy. This has the benefit of providing a local service which is monitored by the practice.
- Travellers visiting the practice were opportunistically offered vaccinations for their children. This included extended family members and all those visiting the practice at the time of appointment.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice