We carried out a review of the data available to us about Denton Turret Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Denton Turret Medical Centre, you can give feedback on this service.
We carried out an announced focused inspection at Denton Turret Medical Centre on 11 January 2019. This was as part of our ongoing inspection programme and to check the practice had made the improvements CQC said they should when we last inspected the practice in April 2018.
At the last inspection in April 2018 we rated the practice as requires improvement for providing safe services because:
At this inspection, we found that the provider had satisfactorily addressed these areas.
We based our judgement of the quality of care at this service on a combination of:
• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.
We rated this practice as good overall. (Previous rating April 2018 – Good). We rated the practice as good for providing safe services because:
In April 2018, we told the provider they should continue with the planned programme of staff appraisals to ensure all staff benefit from these support meetings at least annually. In January 2018, we found all staff employed for over a year had received an appraisal within the last year.
We also told the practice in the April 2018 inspection that they should review the arrangements for encouraging and acting upon feedback from the patient participation group. We spoke with members of the current group, who told us they were satisfied with the arrangements in place and the practice responded to and acted upon their feedback. The group was small (with three members) and the practice manager told us they had taken action to encourage new members to join, but no new members had yet come forward.
In April 2018, we also noted the practice was slightly lower on their satisfaction scores within the National GP Patient Survey (published July 2017) on consultations with GPs and nurses. However, they were not a statistical outlier on these indicators. In the survey results published in July 2018, the practice was still slightly lower than average on indicators relating to how doctors and nurses provide services with kindness, respect and compassion (National GP Patient Survey data published July 2018). As in the previous year, the practice was not a statistical outlier for these indicators. For example:
The practice told us they were encouraging clinicians to fully engage patients in discussions about their health. Clinicians recorded this on the patient record. The practice told us they had carried out analysis of this, which showed the number of times clinicians had recorded ‘shared decision making’ during a consultation had increased from 24 for the year to 30 September 2018 to 311 by end of December 2018. The practice had not carried out their own survey of the views of patients to check if those improvements had yet impacted on patient satisfaction levels.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
This practice is rated as Good overall. (Previous inspection December 2014 – Good)
The key questions are rated as:
Are services safe? – Requires Improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Denton Turret Medical Centre on 4 April 2018. This was as part of our ongoing inspection programme.
At this inspection we found:
The areas where the provider should make improvements are:
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
We carried out a planned comprehensive inspection of Denton Turret Medical Centre on 18 December 2014.
Overall, we rated the practice as good. We found the practice to be good for providing safe, effective, caring, responsive and well-led services. Our key findings were as follows:
We saw an area for improvement:
The practice should ensure that all staff undertake annual fire safety training.
We saw the following areas of outstanding practice:
The partners had employed a new practice manager and tasked them with modernising and improving the practice. They also supported the practice manager’s commitments with the CCG. Those actions have benefited the practice. For example, the practice has completed a re-structuring of the administrative teams and refurbishment of part of the building and Phase two is to be planned. Through the practice manager the practice had representation at board level in the CCG which enabled them to discuss practice based and wider issues affecting the provision of primary care services.
The practice had introduced the Denton Turret Practice Champions (These are patients of the practice who had volunteered to help promote health and wellbeing of patients) These patients worked closely with the practice manager and GPs to improve the way services were delivered. They provided information for other patients and signposted them to local health support groups.
Chief Inspector of General Practice