About the service Homefield House is a residential care home providing nursing and personal care to 23 people at the time of the inspection. The service can support up to 24 people. The care home accommodates people in one large single storey building with four distinct areas, two of which were for people living with more significant nursing needs.
People’s experience of using this service and what we found
People and relatives told us the service was safe. Staff understood signs of possible abuse and the safeguarding procedures to follow. Risks to people were assessed and known by staff.
People were supported by staff who had undergone appropriate recruitment checks. Medicines were administered appropriately. Incidents and accidents were thoroughly investigated.
People and relatives told us that staff were effective. People experienced good outcomes because staff were skilled and involved the appropriate healthcare professionals. Staff experienced effective
support by senior staff and the registered manager, this enabled them to provide good quality, effective care. People's hydration and nutritional needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff provided caring and compassionate support in a warm and welcoming environment. One relative told us, “[The home is] very homely, relaxed, friendly.” People were encouraged to remain as independent in their daily activities as possible. People and relatives confirmed to us that they were always treated with dignity and respect.
People's needs were holistically assessed and met by the care provided. The provider was in the process of improving the care records to be more concise and contain more information about people’s histories and interests. The service was not providing any end of life care at the time of the inspection but had appropriate support plans in place with people’s wishes. Complaints were well managed and responded to appropriately.
We received positive feedback about the management of the service. The registered manager promoted an open and honest culture within the service and understood their regulatory responsibilities. There were appropriate systems in place to monitor and improve the service. People, relatives and staff were involved in the development of the service appropriately.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published July 2017). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection following the change in the provider’s registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.