Vauxhall Primary Health Care

Updated 19 December 2018

Vauxhall Primary Health Care is responsible for providing primary care services to approximately 7,277 patients. The practice is situated in an area of high economic deprivation.

The staff team includes five GP partners, five salaried GPs, two practice nurses, a healthcare assistant, a practice manager, assistant manager, reception manager, a quality team and prescribing team and administrative and reception staff. The practice has GP  registrars working for them as part of their training and development in general practice and teaches medical students.

The practice is open Monday to Friday from 8am to 6.30pm. The practice also offers extended hours opening for pre-bookable appointments on Saturday morning between 8.45am to 12.45pm.

The practice is part of Liverpool Clinical Commissioning Group and has a General Medical Services (GMS) contract.

Vauxhall Primary Health Care is registered with the Care Quality Commission to provide the following regulated activities:

Treatment of disease, disorder or injury

Surgical procedures

Diagnostic and screening procedures

Maternity and midwifery services

Updated 19 December 2018

This practice is rated as Good overall. (The practice was previously inspected on 28 April 2015 and rated good overall but required improvement for safe services. The follow up inspection on 17 November 2015, rated the practice as good for providing safe services and the overall rating was outstanding overall.)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? –Outstanding

Are services well-led? - Good

We carried out an announced comprehensive inspection at Vauxhall Primary Healthcare on 2 November 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice had access to equipment for use in medical emergencies but there was no formal written arrangement or oversight of the monitoring of this equipment.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines. In addition to routine services, alternative therapies such as acupuncture for chronic pain management and hypnosis for anxiety related conditions were provided.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they could access care when they needed it.
• Information about services and how to complain was available from reception but not on display in the waiting room. This was rectified after our inspection. The practice sought patient and staff views about improvements that could be made to the service, including having a well- established patient forum group and acted on feedback.
• Staff worked well together as a team and all felt supported to carry out their roles.
• There was a strong focus on continuous learning and improvement at all levels of the practice.
• The practice complied with the Duty of Candour.

We saw areas of outstanding practice:

• The practice is situated in a very deprived area of Liverpool with very few community services in the area. The practice provided responsive services to the population. For example, the practice had worked with the Patient Forum to provide additional support to act as a community hub. In addition, the practice looked after the health needs of most of Liverpool’s travelling community; provided a weekly clinic at a local day centre for the homeless and worked in partnership with the local drug rehabilitation team to establish an additional drop in and recovery clinic for other addictions.

The provider should:

• Have a monitoring system for the use of prescription forms for printers in the building.
• Update the patient complaints information leaflet to detail who patients can complain to as an alternative to the practice.
• Incorporate information about locums’ immunisation status in recruitment checks.
• Have a system to monitor when checks related to the safety of the premises are due and ensure any action required is taken.

Updated 19 December 2018

Updated 19 December 2018

Updated 19 December 2018

Updated 19 December 2018

Updated 19 December 2018

Updated 19 December 2018