About the service Bluebirdcare is a domiciliary care agency providing personal care to 14 people at the time of the inspection.
People’s experience of using this service and what we found
People felt they were supported in a safe way by staff. People’s risks were identified, assessed and managed appropriately. Staff understood how to protect people from the risk of abuse. People were safely supported with their medicines by competent staff. People were supported by a small team of carers that knew them well, however there were some concerns over call timings.
People’s eating and drinking needs were met and they were supported to access healthcare when required. Staff were appropriately inducted and trained in order to meet people’s specific needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People got to choose how they wanted to be supported. Staff followed personalised and detailed care plans in order to support people in an individualised way. People’s concerns were addressed promptly and effectively.
The service was led by an experienced and passionate management team whose focus was on providing quality care. Staff felt supported and involved in the service. The service had good quality monitoring systems in place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 03/08/2018 and this is the first inspection.
Why we inspected
This was a planned inspection.