We carried out a review of the data available to us about TUcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about TUcare, you can give feedback on this service.
People’s experience of using this service: People said they felt safe. There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there was enough staff available to meet people’s care and support needs. The service had procedures in place to reduce the risk of infections.
Assessments of people’s care and support needs were carried out before they started using the service. People were supported to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff had received training and support relevant to people’s needs.
People had been consulted about their care and support needs. People were treated in a caring and respectful manner. There were procedures in place to make sure people had access to end of life care and support if it was required. People knew how to make a complaint if they were unhappy with the service.
The provider took people’s views into account through satisfaction surveys and feedback was used to improve the service. Staff said they received good support from the registered manager and nominated individual. The provider worked with health and social care providers to plan and deliver an effective service.
Rating at last inspection: This was our first inspection of the service.
Why we inspected: This was a planned inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.