Saville Medical Group

Updated 12 December 2016

Saville Medical Group is registered with the Care Quality Commission to provide primary care services. The practice provides services to around 32,400 patients from two locations:

• 7 Saville Place, Newcastle Upon Tyne, Tyne and Wear, NE1 8DQ
• 285 Trevelyan Drive, Newbiggin Hall, Newcastle upon Tyne, NE5 4BP

The main surgery at Saville Place is in a Victorian terraced building in Newcastle City Centre. The branch surgery is located in the residential area of Newbiggin Hall in a purpose built building.

The practice has over 70 members of staff, including eight GP partners (four female, four male), 13 salaried GPs (12 female, one male), two retainer GPs (female) and one GP trainee (female). The practice employs one clinical manager (female), seven nurse practitioners (female), six practice nurses (female) one treatment room nurse (female) and two healthcare assistants (female). They also employed a practice manager, a branch surgery manager and 36 staff who carry out reception, administrative and dispensing duties. The practice provides services based on a General Medical Services (GMS) contract agreement for general practice.

Saville Medical Group is open at the following times:

The main surgery was open from 7am to 8pm Monday to Wednesday, 7am to 5pm on Thursday and from 7am to 6.30pm on Friday. 

The branch surgery was open 8am to 6.30pm on Monday, 7am to 6:30pm on Tuesday, 7am to 6.30pm on Wednesday, 8am to 1pm on Thursday and 8am to 6:30pm on Friday.

The telephones are answered by the practice during their opening hours. The service for patients requiring urgent medical care out of hours is provided by the NHS 111 service and Vocare, which is locally known as Northern Doctors Urgent Care Limited.

Appointments are available at Saville Medical Group at the following times:

Appointment availability times at the main surgery varied. Consultations began from 8:20 or 8:30am with GPs and from as early as 7am with the nurses or health care assistant 4 days per week. Monday to Wednesday consultations with the clinical team were as late as 7:40pm. Consultations with GPs were until 11:30am on a Thursday, with nurse and healthcare assistant appointments available until 4:30pm. On Friday appointments were available with GPs until 4:40pm.

Consultations with the clinical team branch surgery also varied and began from as early as 7am on a Tuesday. There were appointments available as late as 6:05pm on a Tuesday and appointment availability until 12:15pm on a Thursday.

The practice is part of NHS Newcastle Gateshead clinical commission group (CCG). Information from Public Health England placed the area in which the practice is located in band ten for deprivation where one is the highest deprived area and ten in the least deprived. In general, people living in less deprived areas tend to have less need for health services. Average male life expectancy at the practice is 80 years, compared to the national average of 79 years. Average female life expectancy at the practice is 83 years, compared to the national average of 83 years.

The proportion of patients with a long-standing health condition is below average (49% compared to the CCG average of 57% and the national average of 54%). The proportion of patients who are in paid work or full-time employment is above average (65% compared to the CCG average of 61% and the national average of 62%). The proportion of patients who are unemployed is below average (2% compared to the CCG average of 7% and national average of 5%).

Updated 12 December 2016

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Saville Medical Group on 13 October 2015. Overall, we rated the practice as good. However, the practice was rated as requires improvement for providing safe services. In particular, we found that the systems for monitoring the temperature of the fridges, infection control and the arrangements for training of staff that carried out chaperone duties, should be reviewed.

We carried out a desk based focused inspection on 11 November 2016 to check whether the provider had taken to address the areas of improvement identified. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Saville Medical Group on our website at www.cqc.org.uk.

Our key findings across all the areas we inspected were as follows:

• The practice now had an effective system in place to monitor the temperature of all of the refrigerators where vaccines were stored and staff were aware of the actions to take when the temperature fell outside the acceptable range.
• The practice had reviewed and improved their infection control processes to ensure that infection control audits identified all risks.
• The practice had provided training for the staff who carried out chaperone duties, this ensured they understood the full remit of the role. They had taken steps to raise patients’ awareness of chaperones.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

Updated 24 December 2015

The practice is rated as good for the care of people with long-term conditions. Nursing staff had lead roles in chronic disease management and patients at risk of hospital admission were identified as a priority. Longer appointments and home visits were available when needed. All of these patients had a named GP and a structured annual review to check that their health and medication needs were being met. For those people with the most complex needs, the named GP worked with relevant health and care professionals to deliver a multidisciplinary package of care.

Updated 24 December 2015

The practice is rated as good for the care of families, children and young people. There were systems in place to identify and follow up children living in disadvantaged circumstances and who were at risk, for example, children and young people who had a high number of A&E attendances. Immunisation rates were relatively high for all standard childhood immunisations. Patients told us that children and young people were treated in an age-appropriate way and were recognised as individuals, and we saw evidence to confirm this. Appointments were available outside of school hours and the premises were suitable for children and babies. We saw good examples of joint working with midwives, health visitors and school nurses.

Updated 24 December 2015

The practice is rated as good for the care of older people. Nationally reported data showed that outcomes for patients were good for conditions commonly found in older people. The practice offered proactive, personalised care to meet the needs of the older people in their population and provided a range of enhanced services, for example, in dementia and end of life care. They were responsive to the needs of older people, and offered home visits and rapid access appointments for those with enhanced needs.

Updated 24 December 2015

The practice is rated as good for the care of working-age people (including those recently retired and students). The needs of the working age population, those recently retired and students had been identified and the practice had adjusted the services it offered to ensure these were accessible, flexible and offered continuity of care. The practice was proactive in offering online services as well as a full range of health promotion and screening that reflects the needs for this age group.

Updated 24 December 2015

The practice is rated as good for the care of people experiencing poor mental health (including people with dementia). The practice regularly worked with multi-disciplinary teams in the case management of patients experiencing poor mental health, including those with dementia. They carried out advance care planning for patients with dementia.

The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations. There was a system in place to follow up patients who had attended accident and emergency (A&E) where they may have been experiencing poor mental health. Staff had received training on how to care for people with mental health needs and dementia.

Updated 24 December 2015

The practice is rated as good for the care of people whose circumstances may make them vulnerable. The practice held a register of patients living in vulnerable circumstances including homeless people and those with a learning disability. They had carried out annual health checks for people with a learning disability and offered longer appointments for them.

The practice regularly worked with multi-disciplinary teams in the case management of vulnerable people. They had told vulnerable patients about how to access various support groups and voluntary organisations. Staff knew how to recognise signs of abuse in vulnerable adults and children. Staff were aware of their responsibilities regarding information sharing, documentation of safeguarding concerns and how to contact relevant agencies in normal working hours and out of hours.