• Doctor
  • GP practice

The Quarter Jack Surgery

Overall: Good read more about inspection ratings

Rodways Corner, Wimborne, Dorset, BH21 1AP (01202) 843626

Provided and run by:
The Quarter Jack Surgery

Latest inspection summary

On this page

Background to this inspection

Updated 14 February 2019

The Quarter Jack Surgery is located in Wimborne. There were 14,000 patients on the practice list and the majority of patients were of white British background. The registered provider for the practice is The Quarter Jack Surgery and is registered to provide the following regulated activities:

  • Diagnostic and screening procedures

  • Family planning services

  • Maternity and midwifery services

  • Surgical procedures

  • Treatment of disease, disorder or injury

The practice had seven GP partners, four of whom are male and three are female. In addition, there is one salaried GP; one returned to work GP and a registrar. A registrar is a qualified doctor and is gaining experience of working in a GP practice.

The practice has three nurse practitioners, who are also prescribers, an emergency care practitioner; and a pharmacist. There are five practice nurses. and two health care assistants; tracker nurse and researcher.

The clinical team are supported by a business manager, operational manager and reception manager, and a team of reception and administration staff. The practice offers personal GP lists which means every patient has a named GP that they should be able to see at every appointment.

The practice is part of a GP federation, providing shared services.

The practice is open 8am to 6.30pm Monday to Friday. Patients requiring a GP outside of these hours are advised to contact NHS 111 service. Extended Hours surgeries are offered Monday to Thursday 6.30pm to 7.30pm for pre-booked appointments.

The practice operates from one location:

The Quarter Jack Surgery,

Rodways Corner,

Wimborne,

Dorset,

BH21 1AP

Overall inspection

Good

Updated 14 February 2019

This practice is rated as Good overall. (Previous rating 08 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at The Quarter Jack Surgery on 6 December 2018, as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Continue to embed the system for monitoring of significant events and complaints to demonstrate all actions taken are appropriately monitored.
  • Continue to make sure staff receive timely appraisals.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.