The Anstey Surgery

Background to this inspection

Updated 15 June 2017

Dr NW Osborne & Partners is a GP practice, which provides primary medical services to approximately 7,034 patients predominately living within Anstey and surrounding areas including Cropston, Thurcaston and Swithland. All patient facilities are accessible. West Leicestershire Clinical Commissioning Group (WLCCG) commission the practice’s services.

The practice has three GP partners (two male and one female) and three salaried GPs (one male and two female). The nursing team consists of a nurse practitioner, two practice nurses and two health care assistants. They are supported by a Practice Manager and a team of reception staff and administrative staff.

The practice is open between 8am and 6.30pm Monday to Friday and appointments are available between 8.30am and 5.50pm daily. In addition to pre-bookable appointments that can be booked up to four weeks in advance, urgent appointments and telephone consultations are also available for people that need them.

Patients can access out of hours support from the national advice service NHS 111. The practice also provides details for the nearest urgent care centres, as well as accident and emergency departments.

Overall inspection

Good

Updated 15 June 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr NW Osborne & Partners on 8 November 2016. The overall rating for the practice was requires improvement. The ratings for providing an effective, caring and responsive service were good but the ratings for providing a safe and well led service were requires improvement as we identified a breach in regulations. The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for Dr NW Osborne & Partners on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 9 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 8 November 2016. This report covers our findings in relation to those requirements.

Overall the practice is now rated as good and the ratings for providing a safe and well led service are also good.

Our key findings were as follows:

Uncollected prescriptions were documented on the patient record system and destroyed after six months; the system had been reviewed to ensure uncollected prescriptions were raised to the attention of a GP in case the patient was known to be vulnerable.
The system in place to monitor the use of blank prescription forms and pads had been reviewed and audited and was now effective. Prescription forms were stored securely.
There was now a process in place to ensure nurses and GPs had renewed their registration with the appropriate professional body on an annual basis.

A system had been implemented to monitor and record the temperatures of the water outlets and run the shower outlet in line with national guidance.
We found that COSHH products had been risk assessed and corresponding safety data sheets were available.
An Electrical Installation Condition Report had been carried out in December 2016 and no actions were required as a result.
A comprehensive training matrix had been developed and was in use to monitor training needs for all staff and identify when training was due.
The practice recorded informal complaints as well as formal complaints in order to identify themes or trends.
Practice meetings had taken place at regular intervals.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice