We spoke with four patients on the day of our visit. They told us they were very satisfied with the service provided and spoke positively about the staff. They confirmed there was time to discuss their concerns during the consultation and that treatment was explained to themPatient electronic records were available to staff in all consulting and treatment rooms and patients we spoke with confirmed their medical information was read and updated during the consultation.
The practice had up to date 'child protection' and 'vulnerable adult' policies and procedures in place. Staff we spoke with told us they had received training and read the policies and procedures.
The consulting and treatment rooms appeared clean and well lit. Procedures for the safe storage and disposal of needles and waste products were evident in order to protect the staff and patients from harm. These included wall mounted 'sharps' boxes and foot operated clinical waste bins.
We were shown around the practice and observed it provided spacious waiting, reception and consultation/treatment rooms. Patients we spoke with told us the waiting area was comfortable and they found the call system easy to follow.
The practice had a patient participation group in place. We saw the minutes of a meeting in March which included a request for changes to allow easier access to the consulting rooms for wheelchair users. The practice had acted upon this and changes to the door openings had been made.