The Care Quality Commission
  • Doctor
  • GP practice

Forest Group Practice

Overall: Good read more about inspection ratings

Bury Road, Brandon, IP27 0UB (01842) 810206

Provided and run by:
Swan Surgery & Forest Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Forest Group Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Forest Group Practice, you can give feedback on this service.

16 November 2019

During an annual regulatory review

We reviewed the information available to us about Forest Group Practice on 16 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

31 March 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Forest Group Practice on 8 August 2016. The overall rating for the practice was rated as Good overall and good for providing effective, responsive, caring and well-led services. The practice was rated as requires improvement for providing safe services. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for Forest Group Practice on our website at www.cqc.org.uk.

This inspection was desk-based review carried out on 31 March 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 8 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is rated as Good. However, on the inspection on 8 August 2016, there were areas of practice where the provider needed to make improvements.

We found that the provider must:

  • Ensure that the actions identified in the fire risk assessment are completed and that the practice conducts regular fire drill and formal awareness training. Ensure the fire exit that is accessed through a treatment room has clear signage so that staff and patients are aware.

In addition we found the practice should:

  • Develop a system to ensure that regular audits are undertaken to monitor quality and performance and to encourage improvement.
  • Review the practice training log to improve management oversight. When requested the practice had not been able to produce all the information easily.
  • Review the system and ensure all clinical staff immunisations are recorded.
  • Embed the new system to manage infection control monitoring and audit.

At this inspection we found that;

  • Actions identified in the fire risk assessment were completed. Fire drills and fire training had been conducted. A fire exit that was accessed through a treatment room had clear signage to ensure staff and patients were aware of the exit.
  • The practice had developed a system to ensure that regular audits were undertaken to monitor quality and performance and to encourage improvement. We saw evidence of audits having been commenced.
  • The practice had reviewed the way it managed staff training and had implemented a staff training policy. An audit of staff training had been undertaken with individual training logs for each member of staff.
  • The practice had implemented a staff vaccination policy and was in the process of recording all staff immunisations.
  • The practice was in the process of embedding the new system to manage infection control with audits undertaken on a rolling cycle.

The areas where the provider should make improvement are:

  • Continue to embed the systems in place to ensure regular audits are undertaken and reviewed to monitor quality and performance and to encourage improvement.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

8 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Forest Group Practice on 8 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • The practice used a range of assessments to manage the risks to patients; however, these needed to be improved.
  • Practice staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had been trained to provide them with the skills, knowledge, and experience to deliver effective care and treatment. However, the management oversight of the training undertaken needed to be improved.
  • Patients said they were treated with compassion, dignity, and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it relatively easy to make an appointment with a named GP.
  • The practice premises restricted their ability to further improve some aspects of the service. For example, the reception area was small and patient confidentiality was compromised, the practice played a radio to help the situation.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on. The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make changes are;

  • Ensure that the actions identified in the fire risk assessment are completed and that the practice conducts regular fire drill and formal awareness training. Ensure that fire exit that is accessed through a treatment room has clear signage so that staff and patients are aware.

The areas where the provider should make improvement are:

  • Develop a system to ensure that regular audits are undertaken to monitor quality and performance and to encourage improvement.

  • Review the practice training log to improve management oversight. When requested the practice had not been able to produce all the information easily.

  • Review the system and ensure all clinical staff immunisations are recorded.

  • Embed the new system to manage infection control monitoring and audit.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice