The Care Quality Commission
  • Doctor
  • GP practice

Park Road Surgery

Overall: Good read more about inspection ratings

37 Park Road, Teddington, Middlesex, TW11 0AU (020) 8977 5481

Provided and run by:
Park Road Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Park Road Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Park Road Surgery, you can give feedback on this service.

25 June 2019

During an annual regulatory review

We reviewed the information available to us about Park Road Surgery on 25 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

5 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Park Road Surgery - Brockbank, also known as The Park Road Surgery on 5 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients when interviewed said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.

  • Risks to patients were assessed and well managed, except for some medical equipment had not been calibrated within the past twelve months.

  • There was no instant messaging system on the computers in all the consultation and treatment rooms, which alerted staff to any emergency.

  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from patients and staff, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The area where the provider should make an improvement is to:

  • Ensure that equipment used at the practice is calibrated at regular intervals, in accordance with the practice policy.

  • Ensure that adequate arrangements are in place to respond to emergencies and major incidents.

  • Ensure the practice improves performance identified in the GP Patient survey (January 2016), relating to access to care and treatment.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice