Background to this inspection
Updated
9 January 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 24 November 2020 and was announced.
Updated
9 January 2021
Ellwood Place is a 'care home'. It is registered to provide personal care and support for up to 30 older persons living with dementia. The service provides long term and respite care. At the time of our inspection there were 28 people living at the service. The service is located in a residential area on the outskirts of Crawley.
People’s experience of using this service:
We spent time with people during our visits and feedback received from people and their relatives was positive. There was a warm and relaxed environment and we observed a caring relationship between people and all grades of staff. People were treated with care and kindness.
People were protected from the risks of abuse and felt safe living at the service. Risks to people's personal safety had been assessed and plans were in place to minimise those risks. Staff recruitment and staffing levels supported people to stay safe while going about their daily lives.
Medicines were handled correctly and safely and people received effective health care and support.
People were treated with respect and their dignity was upheld. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's diverse needs were identified and met and their right to confidentiality was protected.
The service was well led. People received effective care and support from staff who knew them well and were well trained. People benefitted from staff who were happy in their work and felt well managed and supported. They benefitted from a service which had an open and inclusive culture and encouraged suggestions and ideas for improvement from people who use the service, their relatives and staff. There were quality assurance systems in place to help monitor the quality of the service and identify any areas which might require improvement.
Rating at last inspection:
The service was previously registered as Ifield Park Care Home. Ifield Park Care Home was inspected in November 2017 (Report published on 02 February 2018) the service was rated Requires improvement. Ifield Park Care Home comprised four units, Woodroffe Benton House and Goodwin Court providing nursing care, Ellwood Place providing care for people who were living with dementia and Penn Court providing residential care. The services were registered as separate locations in August 2018. The services are still known locally as Ifield Park Care Home. This is the first inspection of Ellwood Place under the new registration.
Why we inspected:
This service was registered with us in August 2018 and this is the first inspection.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.