Aslockton Hall Nursing & Residential Home

Updated 7 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 2 inspectors and an Expert by Experience (EXE). An EXE is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Aslockton Hall Nursing & Residential Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Aslockton Hall Nursing & Residential Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. The manager had recently left the service despite an application to become registered with the CQC currently being processed. A new registered manager is currently being recruited. We will monitor this process to ensure they become registered with the CQC in a timely manner.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 8 June and ended on 14 June 2023. We visited the location’s service on 8 and 9 June.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We asked local authority commissioners and the clinical commissioning group, and other agencies such as Healthwatch for their views of the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used this information and our internal records to plan our inspection.

During the inspection

We spoke with 5 people who lived at the home and 5 relatives about their experiences of the care provided. We spoke with various members of staff. This included 2 care staff and 1 senior care staff. We also spoke with head of housekeeping, maintenance, kitchen manager, residential manager, nursing manager, business manager and the owner. The owner was also the nominated individual who was responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included all or part of the care records for 10 people as well as medication administration records and the daily notes recorded by care staff. We looked at staff files in relation to recruitment, supervision, and training. We also viewed a variety of records relating to the management of the service, including policies and procedures and training records.

Updated 7 July 2023

About the service

Aslockton Hall Nursing & Residential Home is a care home providing personal and nursing care to older adults, some of whom were living with dementia. The service can support up to 62 people in one adapted building. There were 27 people living at the home at the time of the inspection.

People’s experience of using this service and what we found

People received safe care and treatment which was provided in a way that reduced the risks to their health and safety. Safeguarding procedures were followed. There were enough staff to provide safe care. The home was clean and tidy. More domestic staff were being recruited to ensure this continued. Medicines were well managed. There was learning when accidents and incidents occurred.

People’s needs were assessed prior to them living at the home, ensuring their care and support needs could be met. Staff were well trained, skilled, and experienced. People received support with their meals where needed. People had regular access to health and social care professionals. The home environment was suitable to people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and treated people with respect. Personal care was provided in a dignified way. Privacy was respected at all times. People were encouraged to do things for themselves, but support was always available where needed.

People received person-centred care and were encouraged to give their views about their care needs. Complaints were managed appropriately. Staff communicated with people in a way that did not discriminate. End of life care had been discussed with people and care plans were in place to ensure people’s specific requirements could be met.

The home was well managed and improvements had been made since our last inspection in areas such as medicines and infection control. There was a positive atmosphere at the home and people enjoyed living there and staff enjoyed working there. Regulatory and legal requirements were met. People told us they would recommend this home to others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 25 September 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Aslockton Hall Nursing & Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.