About the service Human Support Group Limited Passmore Edwards Court provides care and support to people in an extra care housing location which had been designed to meet people’s needs. The building contained 55 individual flats and had several communal areas for people to use including a restaurant, hairdressing salon and garden. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 30 people were receiving personal care.
People’s experience of using this service and what we found
People told us they felt safe being supported by staff. Staff understood risks to people and how to help reduce them. People received their medicines on time from staff who had received training in medicines administration. We have made a recommendation about the information available to staff to identify concerns that needed referring to external professionals.
People were supported by staff who had the skills and knowledge to meet their needs. Staff meetings were used to remind staff of best practice and to discuss any concerns about people’s needs. Staff told us they felt well-supported by senior staff and the manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt cared for by staff. Staff spoke about people with affection and empathy. Staff respected people’s diverse characteristics and were clear that each person’s individual needs were their priority. People told us they felt listened to and their privacy and dignity were respected.
People were able to make choices about their life and how their care and support were provided. This information was reflected in people’s care plans. Staff understood the importance of respecting people’s wishes and choices. The manager and senior staff supported people to plan activities and events. This helped cultivate a sense of community amongst people. We have made a recommendation about the accessible information standard (AIS).
People and staff told us the service was well led. People were given various opportunities to provide feedback about the service. The manager and senior staff had developed positive relationships with local organisations, which helped ensure people had their needs met promptly. Staff told us they enjoyed working at the service and that the team worked well to support each individual’s needs.
Rating at last inspection This service was registered with us on 18/10/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk