Background to this inspection
Updated
13 April 2020
Cricketfield Surgery is located at Cricketfield Road, Newton Abbot, Devon TQ12 2AS. The surgery has good transport links, and there is also a community hospital located in Newton Abbot providing in-patient and out-patient services for the practice patients.
The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services, treatment of disease, disorder or injury, surgical procedures and family planning.
Cricketfield Surgery is situated within the Devon Clinical Commissioning Group (CCG) and provides services to 10,400 patients under the terms of a personal medical services (PMS) contract. This is a contract between general practices and NHS England for delivering services to the local community.
There is a team of five GP partners (four female and one male) and three salaried GPs. The GPs are supported by a practice manager (who is presently registering with CQC to become the registered manager of the practice), a practice nurse manager, an advanced nurse practitioner, four nurses including a triage nurse, a senior pharmacy technician, a prescribing team, six health care assistants (HCAs) and additional reception and administration staff. The practice also employs several regular male and female locum GPs. The practice is currently a member of the Templar Care Network and wider Newton Abbot Federation.
There are accessible facilities, with ground floor consulting rooms available and a chair lift facility. There is a pay and display car park next to the practice and a few bus stops nearby.
The practice’s age profile was in line with averages across the CCG. Information published by Public Health England, rates the level of deprivation within the practice population group as seventh, on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest.
Information about opening times are displayed at the practice and on its website. Normal opening hours are Monday to Friday 8am to 6pm. There is a late-night surgery on a Tuesday evening for pre-booked appointments and this runs from 6pm to 8.30pm. Improved access is available on Friday evenings, weekends and bank holidays for all locality patients at the practice this is provided by The Southern Primary Care Board. When the practice is closed patients are directed to use the NHS 111 service which is run by Devon Doctors.
Updated
13 April 2020
We carried out an announced focused inspection at Cricketfield Surgery on 28 January 2020 as part of our inspection programme.
We carried out an inspection of this service due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:
Is the service effective?
Is the service well-led?
Because of the assurance received from our review of information we carried forward the ratings for the following key questions:
Is the service safe? - Good
Is the service caring? - Good
Is the service responsive? - Good
The practice was previously inspected on 27 May 2015 and the report was published on 30 July 2015. We rated the practice as good overall. At the last inspection in May 2015 we noted an area where the practice should make an improvement. This was:
- The practice should introduce a recruitment policy for staff to follow when recruiting clinical and non-clinical staff.
At this inspection we saw evidence that the above area had been addressed.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good for providing effective and well led services because :
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
- Clinical and internal audit processes functioned well and had a positive impact in relation to quality governance.
We have rated all population groups as good.
Areas where the provider must make improvements are:
- Ensure persons employed in the provision of the regulated activity receive the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out the duties.
Areas where the provider should make improvements are:
- Continue to review the arrangements to improve the uptake of cervical screening.
- Continue to review and monitor the Patient Group Directives (PGDs).
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care