Uplifting Lives Services Ltd

Updated 25 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes in the community.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 25 May 2022 and ended on 06 June 2022. We visited the location’s office on 26 May 2022.

What we did before the inspection

We reviewed information we held about the service and the provider, such as notifications. A notification is information about important events which the provider is required to send us. We sought feedback from the local authority. We also requested feedback from Healthwatch to obtain their views of the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager, the nominated individual and three care staff. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke by telephone with one person and with relatives of two people who used the service about the care provided.

We reviewed a range of records. These included two people’s care records and three staff files in relation to recruitment. A variety of records relating to the management and oversight of the service, including staff training, auditing and monitoring and the providers policies and procedures were also reviewed.

Updated 25 June 2022

About the service

Uplifting Lives Services Ltd is a domiciliary care service providing care and support to people in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, the service was supporting seven people, three of whom received support with personal care.

People’s experience of using this service and what we found

People were supported by a small team of staff that knew how to keep them safe and protect them from avoidable harm.

People’s needs had been assessed and personalised support plans were in place. People were supported for by staff that had been recruited safely, were trained to carry out their roles effectively and who understood people’s individual care and support needs.

People’s medicines were managed safely. Measures were in place to help prevent and control the spread of infection. Staff supported people’s nutritional needs where required. People were supported to access health and social care services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and respect. They had developed positive relationships with people and knew them well.

People and relatives knew how to complain.

Quality checks and audits were carried out. This helped the registered manager and nominated individual check that people were consistently receiving good quality care. The registered manager and nominated individual were highly motivated to continuously improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12 August 2018 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.