Courtfield Healthcare

Updated 17 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one Inspector.

Service and service type

The service is a domiciliary care agency which provided personal care to people living in their own homes.

Registered manager

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the provider 24 hours notice to ensure they were available for the inspection.

What we did before inspection

Before the inspection we reviewed all of the information available to us, including any information of concern, notifications and the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with the registered manager, an assistant human resources manager, the trainer, the care coordinator, three care staff and five relatives. We requested feedback from professionals and have added their comments in the main report. We looked at a range of records relating to the management of the service. This included recruitment documentation, risk assessments, medicines records and quality assurance records. We considered all this information to help us to make a judgement about the service.

We continued to review the information we received from the inspection to help us make judgements about the service.

Updated 17 August 2022

Courtfield Healthcare is domiciliary care service providing care and support to people in their own homes. At the time of the inspection 25 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

Staff safeguarded people from abuse. There were systems in place to keep people safe. Risks to people's health, safety and well-being were managed. There were enough staff to meet people's needs and safe recruitment processes were followed. Medicines were safely administered and managed. The provider learned from previous accidents and incidents to reduce future risks to people. The provider and staff protected people from the risk or spread of infection and followed government guidance in relation to COVID-19.

The registered manager was knowledgeable and enthusiastic about the service. Governance systems were in place to ensure all aspects of the service were reviewed and checked regularly.

Rating at last inspection

The last rating for this service was Good (published 18 January 2017). At this inspection the rating had remained Good.

Why we inspected

This inspection was carried out as the service had not been inspected since the 14 December 2016. We undertook this focused inspection to check the service was Safe and Well-Led.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained Good. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Courtfield Healthcare on our website at www.cqc.org.uk