We carried out a review of the data available to us about Ready Care Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ready Care Services Limited, you can give feedback on this service.
Ready Care Services is a domiciliary care agency, registered to provide personal care and support to people in their own homes. At the time of our inspection, 30 people were using the service. Of those 30 people, 29 were receiving personal care and the remainder received help in the home or companionship services. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Systems were in place to check the safety and monitor the quality of the service, further improvements were required to ensure these systems were more robust.
People and relatives spoke positively about the kind, caring attitude of staff, felt safe using the service and were satisfied with the support they received.
People did not experience missed visits. Although most people were happy with their care call visits, some people told us the timeliness of these could be improved.
People received their prescribed medicines by trained staff, improvements were required to ensure protocols were in place to provide staff with clear guidance for ‘as and when required’ medicines.
Care plans were person centred, detailing how people liked to be supported. Some people’s care plans did not have associated risk management plans in place; for example, with regard to catheter care.
Recruitment procedures were safe. Staff had been recruited following relevant checks being completed. Staff received training to develop their skills and knowledge, were well supported and worked effectively as a team.
People were supported to maintain good health and access health care professionals. Where appropriate, referrals to health care professionals were made and recommendations were followed by staff. Where required, people were supported with their nutritional needs.
Staff treated people with dignity and respect. People's independence was promoted and, where possible, they were encouraged to do as much as they could for themselves.
People were consulted over their care and support needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 16/08/2018. This is the first inspection for the service.
Why we inspected
This was a planned comprehensive inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.