Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Beaconsfield Surgery on 8 September 2015.
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at the time of the inspection.
Overall the practice is rated good. Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also outstanding for providing services for the older population group. It required improvement for providing safe services.
Our key findings across all the areas we inspected were as follows:
- The practice was clean and had good facilities including disabled access.
- Easy read format information and translation facilities were available both at the practice and on their web site.
- Information about services and how to complain was available. The practice sought patient views about improvements that could be made to the service, including having a patient participation group (PPG) and acted on feedback.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance.
- Staff worked well together as a team.
There were areas of outstanding practice including:
The practice had built in the flexibility in their appointment system to allow GPs time to book longer appointments or home visits specifically for all the over 75 age group of patients. This enabled the practice to carry out full health and social care assessments even if the patient had no previously diagnosed medical condition.
However there were areas of practice where the provider needs to make improvements.
Importantly the provider must
- Ensure appropriate recruitment checks are carried out for all their staff.
In addition, the provider should:
- Ensure all members of staff receive further training regarding the practice protocols in place for infection control.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice