We carried out a review of the data available to us about Bluebird Care Rochdale on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bluebird Care Rochdale, you can give feedback on this service.
Tramways Offices (known as and referred to in this summary and the full report as Bluebird Care Rochdale) is a domiciliary care provider providing support to adults and children. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was supporting 23 people who received personal care.
People’s experience of using this service and what we found
People felt secure and confident in the service’s ability to keep them safe. Staff understood safeguarding procedures and risk assessments were comprehensive. There were enough staff to meet people’s needs and systems ensured that they had been recruited safely. Procedures ensured medicines were well managed where people required assistance with this.
Care and support was provided by trained staff who understood the needs and wishes of people, and how they liked to be supported. Regular supervision ensured that they remained aware of current guidance and best practice. People told us that they were always offered choices in how their care was provided.
People were treated with respect by kind and caring staff. Privacy and dignity were respected, and people were introduced to any new member of staff before they began working with them.
The service was well managed by a registered manager and providers who took an active interest in the service and supported staff and people by providing hands-on care. Systems were in place to monitor the quality of service delivery, and the service was looking at ways this information could be used to determine how the service could improve. Links had been established with other agencies to keep abreast of good practice through the Bluebird network and local forums.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11/10/2018 and this is the first inspection.
Why we inspected
This was the first planned inspection of this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.