The Care Quality Commission
  • Doctor
  • GP practice

Hampstead Group Practice

Overall: Good read more about inspection ratings

75 Fleet Road, London, NW3 2QU (020) 7435 4000

Provided and run by:
Hampstead Group Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Hampstead Group Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Hampstead Group Practice, you can give feedback on this service.

6 October 2021

During an inspection looking at part of the service

We previously carried out an announced comprehensive inspection at Hampstead Group Practice in November 2019 as part of our inspection programme. We rated the practice as Good overall. We rated the practice Good for providing safe, responsive, caring and well-led services and requires improvement for providing an effective service. You can read the full report by selecting the ‘all reports’ link for Hampstead Group Practice on our website (www.cqc.org.uk).

We were mindful of the impact of the Covid-19 Pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the Covid-19 Pandemic when considering what type of inspection was necessary and proportionate, this was therefore a desk-based inspection. On 6 October 2021, we carried out a desk-based review to confirm that the practice had carried out improvement plans to their service.

We found that the practice had put measures in place for ongoing improvement. The practice is now rated Good for providing effective services.

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we reviewed the information sent to us by the provider;
  • Information from our ongoing monitoring of data about services.

We have rated effective as Good because:

  • Systems have been put in place to monitor and improve the uptake for the childhood immunisation and cervical screening programmes.
  • Systems had been put in place to check locum GPs had the necessary skills, training, qualifications and professional indemnity to work at the practice. A new locum induction procedure had been put in place.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

14 Nov 2019

During an inspection looking at part of the service

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions (insert)

Are services Effective?

Are services Well-led?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We rated the practice as requires improvement for providing effective services because:

  • The practice’s performance for uptake of childhood immunisations was below the World Health Organisation (WHO) minimum uptake target;
  • The practices uptake for its cervical screening programme was below the national uptake target;
  • Not all locums had received induction programmes to ensure they had the necessary skills and training to work at the practice and to confirm their qualifications, training (and where necessary medical indemnity cover) were all up to date.

We rated the practice as good for providing well-led services because:

  • The practice had a clear vision and credible strategy to provide high quality sustainable care.
  • Patient views were acted on to improve services and culture.
  • There was a strong focus on continuous learning and improvement.

The areas where the provider should make improvements are:

  • Continue to work to improve uptake of its cervical screening programme for the benefit of those patients.
  • Work to improve uptake of its cancer screening programmes for the benefit of those patient groups.
  • Work to improve uptake of its childhood immunisations programme for the benefit of those patients.
  • Ensure all staff, including locums, follow an induction programme when starting with the practice to provide them with the skills and knowledge appropriate to their roles.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

9 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hampstead Group Practice on 9 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows.

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The practice provided a service to doctors and medical students who were in need of psychological services such as counselling and other therapies.
  • The practice was supported by both a physical patient participation group (PPG) and a virtual PPG.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice ran a residential enablement programme which provided care for patients that had left hospital before they were fit to return to their own home.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

Look at ways to identify if patients are also carers.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice