Peterborough Reablement Service

Updated 8 November 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection took place between 17 August 2017 and 11 September 2017 and was carried out by one inspector. We told the provider two days before our visit that we would be coming. We did this because the registered manager is sometimes out of the office and we needed to be sure they would be present for our inspection.

Before our inspection we looked at information we held about the service including notifications. A notification is information about important events which the provider is required to tell us about by law. We reviewed the provider information return (PIR). This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make. We also received survey responses from 10 people who used the service, 1 of their relatives or friends, and 24 staff. We used all of this information to help us plan our inspection.

We spoke with 13 staff during a visit to the service’s office on 17 and 24 August 2017. These included the registered manager, three assistant managers, three care support workers, three reablement support workers and three occupational therapists (OT). We spoke with three people and two of their relatives during visits to people in their own homes on 21 August 2017. We also spoke with another person and further person’s relative on the telephone on 11 September 2017.

We looked at nine people's care records. We also checked records in relation to the management of the service such as audits, meeting minutes, training and recruitment records and quality assurance records.

Updated 8 November 2017

Peterborough Reablement Service provides personal care to people who live in their own homes in the community. People are supported to achieve goals they set for themselves to improve their independence and confidence at home. The service provides short term support, usually up to six weeks, by which time people are independent or are referred to more long term care provision.

At the last inspection, which took place on 1 and 8 April 2015, the service was rated as good.

This announced inspection took place between 17 August and 11 September 2017. At this inspection we found the service remained good. At the time of our inspection 38 people were receiving personal care from Peterborough Reablement service.

The manager registered with the Care Quality Commission to manage the service in January 2017. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to be cared for by staff who provided care and support that ensured people's safety and welfare and took into account each person's individual preferences. The risk of harm for people was reduced because staff knew how to recognise and report abuse. People were supported to manage their medicines safely.

People were cared for by staff who had been recruited and employed only after appropriate checks had been completed. There were sufficient staff available to meet people's needs. Staff were sufficiently skilled, experienced and supported to enable them to meet people's needs effectively.

People were effectively supported with decision making and supported to have as much choice and control of their lives as possible. People were supported to access appropriate healthcare and received a seamless service. This was because there were health specialists, such as the occupational and physiotherapy staff, available within the service.

People received care and support from staff who were caring, compassionate and patient. People were treated with dignity and respect. People planned the goals they wanted to achieve. People were empowered to build their confidence and improve their skills and independence.

The provider continued to have a robust complaints procedure in place. The service was well managed. There were effective systems in place to monitor the quality of the service people received and continually improve the service provided.

Further information is in the detailed findings below.