11 September 2019
During a routine inspection
People’s experience of using this service and what we found.
The service met the characteristics of Good in all areas.
People received care that was safe. The provider’s arrangements for people’s care helped to protect from them the risk of harm or abuse. Staff were safely recruited and deployed. Risks to people’s health, associated with their care and related safety needs, were effectively assessed, monitored and managed. Staff supported people to take their medicines safely, when needed. Relevant management checks of staff practice and competency, helped to ensure people’s safety when they received care.
People received care that was effective. People’s care needs and choices were effectively accounted for. Staff supported people to maintain or improve their health and nutrition. Staff worked in consultation with relevant care professionals or across services when needed; to ensure people received timely, consistent support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. Staff were trained and supported to ensure they delivered effective care and support to people. This helped to ensure people received consistent and informed care, which they had agreed to.
People received care from kind, caring and compassionate staff; who treated people with respect and ensured their dignity, equality and rights in their care. Staff had good relationships with people and their representatives and knew what was important to people for their care. People were informed, involved and supported to understand, agree and make ongoing decisions about their care as far as possible. Staff knew how to communicate with people in the way they understood.
People received timely, individualised care, tailored to their individual needs and wishes. Care was provided in a way that helped to optimise people’s choice, independence, autonomy and inclusion. People were confident and knew how, to raise a concern or make a complaint if they needed to. People’s views and those of their representatives, were regularly sought and used to inform and ensure people experienced the right care outcomes from the service. Personal care for people living with a life limiting condition, including at the end stage of life, was considered against recognised national standards for end of life care.
The provider ensured effective governance and oversight of the service; to ensure the quality and safety of people’s care and for continuous learning and service improvement. The service was well led, effectively managed and operated within the legal requirements for registration. People received individualised, high quality care, from staff who understood their role and responsibilities. The provider’s engagement and partnership working strategies took account of people’s equality and rights; to ensure the right care outcomes for people and optimise their care experience.
More information is in the full report.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 24 August 2018 and this is the first inspection.
Why we inspected
This was a planned inspection to provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.