The Care Quality Commission
  • Doctor
  • GP practice

Central Park Surgery

Overall: Good read more about inspection ratings

Harold Hill Health Centre, Gooshays Drive, Harold Hill, Romford, Essex, RM3 9SU (01708) 331802

Provided and run by:
Dr A Baldwin, & Dr S Koak

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Central Park Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Central Park Surgery, you can give feedback on this service.

n/a

During an inspection looking at part of the service

We carried out an announced review at Central Park Surgery on 29 April 2021. Overall, the practice is rated as Good.

Set out the ratings for each key question

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

Following our previous inspection on 6 November 2019 the practice was rated Good overall and for all key questions except Well-led, which was rated as Requires Improvement.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Central Park Surgery on our website at www.cqc.org.uk

Why we carried out this review:

This was a review of information without undertaking a site visit inspection, to follow up on the areas identified as requiring improvement at our last inspection. The Well-led key question was reviewed to ensure that appropriate action had been taken by the provider, to meet the fundamental standards of health and social care.

How we carried out the inspection/review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our reviews differently.

This review was carried out in a way which enabled us to request information from the provider without the needs for a site visit. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Requesting evidence from the provider
  • Speaking with the management team, as required.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall and Good in the Well-led key question.

We found that:

  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

6 November 2019 to 6 November 2019

During an inspection looking at part of the service

We carried out an announced well led focused inspection at Central Park Surgery

on 6 November 2019. We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions effective and well led. The inspection included all of the population groups in effective.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for effective, requires improvement for Well-led and good for all the population groups.

We rated the practice as requires improvement for providing well-led services because:

  • The practice had not addressed the performance issue of patient’s telephone access.
  • The practice had not fully involved the public, staff and external partners to sustain high quality and sustainable care and had they had not always responded to patient feedback.

We rated the practice as good for effective and all the population groups because

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The way the practice was led and managed promoted the delivery of good, person-centre care.

The areas where the provider must make improvements are:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care

Whilst we found no breaches of regulations, the provider should:

  • Continue to ensure the immunisations rates meet target of the World Health Organisation (WHO) targets.
  • Continue to ensure the rate take up of cervical smears meeting the National target.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

13 February 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr J Kakad, Dr S Bhatt, Dr K Tanna, Dr A Baldwin, Dr D Bhatt & Dr S Koak on 27 June 2016. The overall rating for the practice was Good. However, the practice was rated Requires Improvement in the Safe domain. The full comprehensive report on the 27 June 2016 inspection can be found by selecting the ‘all reports’ link for Dr J Kakad, Dr S Bhatt, Dr K Tanna, Dr A Baldwin, Dr D Bhatt & Dr S Koak on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 13 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 27 June 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

The Safe domain is now rated as good.

Our key findings were as follows:

  • Risks to patients were assessed and well managed. Prescription pads were stored safely and securely.

At our previous inspection on 27 June 2016, we identified that practice should do the following:

  • The practice should continue to monitor results of the GP patient survey and take positive steps to address the concerns reflected therein.

  • Take proactive steps to support patients who are also carers to identify themselves to the practice.

At this inspection we found appropriate action had been taken to address these issues and improvements had been made. We saw the practice had a formal process in place to assess and act upon the results of the next GP patient survey, due to be published in July 2017. This included the discussion of the results at the following practice and patient participation group meeting. Any necessary actions identified would be noted and a plan put in place to address them.

The practice now proactively identified and recorded patients who are also carers. A notice was on display in the reception area. Patients were encouraged to state if they were carers and they were identified as such in their records. Patients known to or considered likely to have carers were asked to share their carers details with the practice to ensure they were made aware of all of the support services available.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

27 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr J Kakad, Dr S Bhatt, Dr K Tanna, Dr A Baldwin, Dr D Bhatt & Dr S Koak on 27 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were generally well assessed and managed. However, prescription pads in doctors' bags were not stored safely and securely.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. However, the results of the GP patient survey revealed areas where improvement was required.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvement are:

  • Blank prescription forms and pads in doctors' bags must be securely stored and there must be systems in place to monitor their use.

The areas where the provider should make improvement are:

  • The practice should continue to monitor results of the GP patient survey and take positive steps to address the concerns reflected therein.

  • Take proactive steps to support patients who are also carers to identify themselves to the practice.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice