The Care Quality Commission
  • Doctor
  • GP practice

The Lodge Surgery

Overall: Good read more about inspection ratings

Lodge Road, Chippenham, Wiltshire, SN15 3SY 0844 477 0919

Provided and run by:
The Lodge Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Lodge Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Lodge Surgery, you can give feedback on this service.

9 January 2020

During an annual regulatory review

We reviewed the information available to us about The Lodge Surgery on 9 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

15 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Lodge Surgery on 15 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • The practice had been accredited as a Young Person Friendly practice by the local authority, and had been the first practice in Wiltshire to achieve this status.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.  

We saw one area of outstanding practice:

  • The practice had worked with a national charity to identify young carers which had resulted in 11 young carers being identified and then actively supported them to meet with the practice staff.

The areas where the provider should make improvement are:

  • Ensure all staff receive training in a timely manner when it is due.
  • Ensure nursing staff receive clinical supervision and support appropriate to their role.
  • The practice must ensure letters sent responding to complaints include details of how to escalate the complaint if they were unsatisfied with the result.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice