17 January 2017
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Collingwood Family Practice
On 17 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
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There was an open and transparent approach to safety within the practice. Effective systems were in place to report, record and learn from significant events both locally and within the provider group. Learning was shared with staff and external stakeholders where appropriate.
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Risks to patients were assessed and well managed.
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Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
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Outcomes for patients were generally above or in line with local and national averages.
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Training was provided for staff which equipped them with the skills, knowledge and experience to deliver effective care and treatment.
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Patients said they were treated with compassion and dignity, and staff were supportive and respectful in providing care, involving them in care and decisions about their treatment.
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There was a strong emphasis on performance and meeting targets to ensure a high level of service to patients, which was demonstrated by the high QOF results (100%) and performance within the provider group.
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Patients told us they were able to get an appointment with a GP when they needed one, with urgent appointments available on the same day.
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Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns and learning from complaints was shared with staff and stakeholders.
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The practice had good facilities and was well equipped to treat patients and meet their needs. Services were designed to meet the needs of patients.
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There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
There was one area where the practice should make improvements:
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The practice should continue to make efforts to identify and support carers within their patient population
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice