Kingsway Medical Practice

Background to this inspection

Updated 25 November 2016

Kingsway Medical Practice provides primary medical services in South Manchester, from Monday to Friday. The practice is open between 8.30am – 6.00pm Monday to Friday, with the exception of Wednesday when the practice closes at 4:00pm.

Kingsway Medical Practice is situated within the geographical area of NHS South Manchester Clinical Commissioning Group (CCG). The practice has a General Medical Services (GMS) contract. The GMS contract is the contract between general practices and NHS England for delivering primary care services to local communities.

Information published by Public Health England rates the level of deprivation within the practice population group as four on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest.

Male and female life expectancy in the practice geographical area is comparable to the CCG and national average for males at 79 years and 82 years for females (CCG average 76 and 80 and England average 79 and 81 years).

Kingsway Medical Practice is responsible for providing care to 5882 patients The practice consists of five GPs, two male and three female, a nurse practitioner, practice nurse, pharmacist and health care assistant. The practice was supported by a practice manager, receptionists, secretaries, practice administrator and a clerical assistant.

When the practice is closed patients were directed to the out of hour’s service GoToDoc.

Overall inspection

Good

Updated 25 November 2016

Letter from the Chief Inspector of General Practice

This is a focused desk top review of evidence supplied by Kingsway Medical Practice, for two areas within the key question well-led.

We found the practice to be good in providing well-led services. Overall, the practice is rated as good.

The practice was inspected on 15 July 2015. The inspection was a comprehensive inspection under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (HSCA). At that inspection, the practice was rated ‘good’ overall. However, within the key question well-led two areas were identified as requires improvement, as the practice was not meeting the legislation at that time; Regulation 18 Staffing and Regulation 17 Good governance.

At the inspection in July 2015 we found that capacity and staffing levels had not been reviewed or adapted to respond to the changing needs and circumstances of people using the service or the changes within the structure of the partnership. Checks had not been put in place to ensure staff were not working excessive hours to meet demands. We also found the provider was not operating effective governance systems and processes to make sure they assess and monitor their service for quality, safety and to maintain staff well-being at a partnership level following changes in the capacity and structure of the GP partnership.

The practice supplied an action plan and a range of documents which demonstrated they are now meeting the requirements of Regulation 17 Staffing and Regulation 17 Good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice