The Care Quality Commission
  • Doctor
  • GP practice

The Mote Medical Practice

Overall: Good read more about inspection ratings

St Saviours Surgery, St Saviours Road, Maidstone, Kent, ME15 9FL (01622) 756888

Provided and run by:
The Mote Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Mote Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Mote Medical Practice, you can give feedback on this service.

28 February 2022

During an inspection looking at part of the service

We carried out an announced inspection at The Mote Medical Practice on 28 February 2022. Overall, the practice is rated as good.

Set out the ratings for each key question

Responsive – Requires improvement

Following our previous inspection on 22 November 2016, the practice was rated Good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Mote Medical Practice on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a focused inspection to follow up on:

Outline focus of inspection to include:

  • Responsive key question
  • Patient access to services

CQC undertook this inspection at the same time as we inspected a range of urgent and emergency care services in Kent and Medway. To understand the experience of GP providers and people who use GP services, we asked a range of questions in relation to urgent and emergency care. The responses we received have been used to inform and support system-wide feedback.

How we carried out the inspection/review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Requesting evidence from the provider
  • A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Requires Improvement for the responsive key question.

We found that:

  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic.
  • Patient feedback showed that patients could not always access care and treatment in a timely way. However, the practice had increased availability of appointments.
  • GP patient survey results and online reviews showed that patients experienced difficulties getting through to the practice by phone.
  • The practice had implemented a new telephone system although this had not been fully effective in addressing the issues. Further plans had been implemented to use a cloud based system.
  • The practice responded to complaints in line with their policy and there was evidence of improvements as a result.

Whilst we found no breaches of regulations, the provider should:

  • Continue to implement plans for improved telephone access and evaluate the effectiveness of this.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

22 Spetember 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Mote Medical Practice (known as St Saviours Surgery) on 22 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Continue to undertake and develop health and safety risk assessments.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice