The Care Quality Commission
  • Doctor
  • GP practice

The Goodinge Group Practice

Overall: Good read more about inspection ratings

Goodinge Health Centre, 20 North Road, London, N7 9EW (020) 7619 6670

Provided and run by:
The Goodinge Group Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Goodinge Group Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Goodinge Group Practice, you can give feedback on this service.

18 March 2020

During an annual regulatory review

We reviewed the information available to us about The Goodinge Group Practice on 18 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

14/09/2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Goodinge Group Practice on 14 September 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

22 April 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Goodinge Group Practice on 22 April 2015.

Overall the practice is rated as Good. Specifically, we found the practice to be good for providing, safe, effective, caring, responsive and well-led services. It was also good for providing services to the six population groups we looked at: older people; people with long-term conditions; families, children and young people; working age people (including those recently retired and students); people whose circumstances may make them vulnerable; and people experiencing poor mental health (including people with dementia).

Our key findings were as follows:

  • Patients were protected from risk of harm because systems and processes were in place to keep them safe.
  • Staff were clear about reporting incidents, near misses and concerns and there was evidence of communication of lessons learned with staff.
  • The practice worked in collaboration with other health and social care professionals to support patients’ needs and provided a multidisciplinary approach to their care and treatment.
  • The practice promoted good health and prevention and provided patients with suitable advice and guidance.
  • The practice had several ways of identifying patients who needed additional support, and was pro-active in offering this.
  • The practice provided a caring service. Patients indicated that staff were caring and treated them with dignity and respect. Patients were involved in decisions about their care.
  • The practice provided appropriate support for end of life care and patients and their carers received good emotional support.
  • The practice learned from patient experiences, concerns and complaints to improve the quality of care.
  • The practice had a clear ethos that put patients first and was committed to providing the best possible service to them.
  • There was an open culture and staff felt supported in their roles.

However, there were also areas of practice where the provider needs to make improvements which are:

  • Develop the practice’s own policy for safeguarding of vulnerable adults;
  • Ensure the records of interview and selection decisions are retained;
  • Complete the consideration of future provision of mandatory staff training and make arrangements for update training in areas where there are currently some gaps, for example, in fire safety and infection control training;
  • Review the practice’s consent protocol to ensure mental capacity is appropriately taken into account; and
  • Ensure the practice’s mission statement is communicated to all staff.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice