Schoolacre Road Surgery Also known as Schoolacre Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We carried out an announced assessment of one quality statement, equity of access, on 15 February 2024. • The leaders used people’s feedback and other evidence to actively seek to improve access for people. • Services were designed to make them accessible and timely for people who were most likely to have difficulty accessing care. • The provider prioritised, allocated resources and opportunities as needed to tackle inequalities and achieve equity of access. • The practice understood the needs of its local population and tailored services to meet those needs. For example, the practice worked with external agencies to provide dedicated support to patients suffering from drug and alcohol misuse. • The practice continuously audited and adjusted services based on patient demand to support patients to access appropriate care. • The practice worked effectively with local partners to improve access to services for the wider patient population.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The leaders demonstrated they were aware of the challenges to patient access and had acted to improve patient access. The leaders explained they provided opportunities and support for different groups of patient population to overcome health inequalities. For example, a GP worked with an external agency to provide dedicated support to patients suffering from drug and alcohol misuse. This service incorporated 3 monthly face to face reviews with affected patients. Feedback from staff demonstrated people in vulnerable circumstances were easily able to register with the practice, including those with no fixed abode such as homeless people and Travellers.

Patients could book appointments by telephone, online, and in person by visiting the practice. Appointments were available face to face, by telephone, or as a home visit. The practice offered a variety of appointments, including pre-bookable and on the day urgent. These were also routinely reviewed through analysis of appointment usage, to ensure patient demand was being met. Appointments with GPs were available on weekdays 9am to 5pm. Pre-booked appointments were available on weekday evenings from 6.30pm to 8pm and on Saturdays from 9am to 5pm, through an arrangement with other local GP practices. When the practice was closed, patients were advised to contact NHS 111. The practice had arrangements in place for prioritising patients. Staff were trained to book appointments with members of the practice clinical team or signpost patients to other appropriate services and were supported to this by documented protocols and access to a duty doctor. The practice offered appointments from a variety of clinical staff for example the advanced nurse practitioner, health care assistant, pharmacist, physiotherapist and social prescriber.

We reviewed the practice's results in the 2023 national GP patient survey. This found when looking at patients’ response to how easy it was to get through to someone at their GP practice on the phone, those who were very satisfied or fairly satisfied with their GP practice appointment times, and those who responded positively to the overall experience of making an appointment the results were consistently above the national average. Patients had access to an interpretation service for patients whom English language was not their first language or had other communication needs. The practice was accessible to patients with mobility needs.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.