The Care Quality Commission
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Archived: Handsworth Medical Practice

Overall: Good read more about inspection ratings

4 Trafalgar Road, Handsworth, Birmingham, West Midlands, B21 9NH (0121) 551 4220

Provided and run by:
Handsworth Medical Practice

Important: The provider of this service changed. See new profile

All Inspections

17 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Handsworth Medical Practice on 17 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they found it easy to make an appointment and they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The areas where the provider should make improvement are:

  • Ensure Control of Substances Hazardous to Health (COSHH) risk assessments are made available toall staff.

  • Ensure audits have standards and where appropriate cycles are complete.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

14 November 2013

During a routine inspection

We visited the surgery to establish that the needs of people using the service were being met. On the day of the inspection we spoke two receptionists, the practice manager and the GP. We also spoke with seven patients who had arrived for their appointment. All the patients we spoke with were generally positive about their experiences at the surgery. All patients were satisfied with the appointment system and when necessary were given an appointment on the same day. One patient we spoke with said: 'If it's an emergency you can get an appointment. Today we came in without an appointment and he (the GP) saw us.'

We found that care and treatment was planned and delivered in a way that met patients' needs. Patients we spoke with told us they were happy with the level of care they had received.

Staff received training in safeguarding and there were aware of the appropriate agencies to refer safeguarding concerns to. This ensured patient were protected from harm. Staff we spoke with told us they were supported to deliver care to an appropriate standard.

Quality monitoring systems were in place at the practice. There were opportunities for patients and staff to feedback on the quality of the service and these were listened to.