Grafton Road Surgery

Background to this inspection

Updated 7 July 2017

Grafton road surgery is in Shirley, Solihull an area of the West Midlands. The practice has a Personal Medical Services contract (PMS) with NHS England. A Personal Medical Services (PMS) contract is a locally agreed contract between NHS England and a GP practice. PMS contracts offer variation in the range of services which may be provided by the practice. The practice also provides some enhanced services such as minor surgery, childhood vaccination and immunisation schemes.

There are two GP partners (1 male, 1 female). The nursing team consists of one practice nurse and one health care assistant. The non-clinical team consists of a practice manager, administrative and reception staff. Based on data available from Public Health England, the levels of deprivation in the area served by Grafton road surgery are ranked at five out of ten, with ten being the least deprived. The practice has a registered list size of approximately 2,900 patients.

The practice is open to patients between 8am and 6.30pm Monday, Tuesday, Thursday and Friday and 8am to 1pm on Wednesday. Extended hours appointments are available 6.30pm to 7.15pm Tuesday and Thursday. Telephone consultations are also available and home visits for patients who are unable to attend the surgery. The practice had a messaging service for patients to remind them of their appointment times. When the practice is closed, primary medical services are provided by Badger, an out of hours service provider and NHS 111 service and information about this is available on the practice website.

The practice is part of NHS Solihull Clinical Commissioning Group (CCG) which has 38 member practices. The CCG serve communities across the borough, covering a population of approximately 238,000 people. A CCG is an NHS Organisation that brings together local GPs and experienced health care professionals to take on commissioning responsibilities for local health services.

Overall inspection

Good

Updated 7 July 2017

Letter from the Chief Inspector of General Practice

We first inspected Grafton Road surgery on 20 September 2016 as part of our comprehensive inspection programme. The overall rating for the practice was requires improvement. The full comprehensive report on the September 2016 inspection can be found by selecting the ‘all reports’ link for Grafton Road surgery on our website at www.cqc.org.uk. During the inspection in September 2016 we found the practice required improvements two areas. Following the inspection the practice wrote to us to say what they would do to meet the regulations.

This inspection was an announced focused inspection carried out on 15 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection. Overall we found improvements had been made to the concerns raised at the previous inspection and as a result of the inspection findings the practice is now rated as Good.

Our key findings were as follows:

Patients’ needs were assessed and care was planned and delivered following evidence based guidance. At the previous inspection in September 2016 we found an historic safety alert received from the Medicines and Healthcare Products Regulatory Agency (MHRA) had not been actioned. At this inspection we found that the practice had implemented a clear and defined system to action alerts and minimise risks to patient safety, which the clinical commissioning group (CCG) had shared with other local practices as an example of good practice.
There was an open and transparent approach to safety and a system in place for reporting and recording significant events. Patients and staff were protected by comprehensive safety policies and procedures and we found there was a thorough analysis and review of events which were discussed at staff meetings. Since the last inspection the practice had also started to report incidents and events through the National Reporting and Learning System (NRLS), which is a central database of patient safety incident reports to share learning.
We found at the previous inspection that there was limited evidence of quality improvement including clinical audit. The practice had introduced a programme of clinical audits to monitor the quality of the services provided and ensure patient needs were being met.
The practice had identified that there were patients over the age of 75 years of age who lived alone and were vulnerable to the risk of isolation. The practice with the support of Contact the Elderly; a registered charity, provided tea parties every three months to offer advice and support and build friendships within the group. Representatives from Age Concern and Solihull Carers also attended to ensure patients were aware of what services were available.
Emergency medicines were available and all staff were aware of their location. At the inspection in September 2016 we found that the GPs used the medicines for home visits which reduced the stock available in practice and no risk assessments were in place to mitigate the risk. At this inspection we found risk assessments had been completed and a policy was in place.
At the previous inspection we identified an area that had not been actioned from the infection control audit that had been completed in July 2015. At this inspection we found this had been actioned and the practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. At the previous inspection we found the practice manager received minimal support from the GP partners and due to staff shortages the manager was required to cover reception duties whilst continuing with their own role and responsibilities. At this inspection, we found the manager was receiving support and the shortage of staff had been addressed.
We found at the previous inspection that team meetings were not regular due to the shortage of staff. At this inspection we saw evidence to confirm that monthly team meetings were being held and these were governed by agendas and meetings were clearly minuted.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice