The Care Quality Commission
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Archived: Much Wenlock Medical Practice

Overall: Good read more about inspection ratings

Kingsway Lodge, King Street, Much Wenlock, Shropshire, TF13 6BL (01952) 726011

Provided and run by:
Much Wenlock & Cressage Medical Practice

Important: The provider of this service changed. See new profile

All Inspections

16 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Much Wenlock and Cressage Medical Centre on 16 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

  • There was a strong focus on continuous learning and improvement at all levels.

  • The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they met patients’ needs.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • Ensure all staff complete regular staff fire safety awareness training.

  • Consider individual risk assessments for staff who provide a chaperone service without a Disclosure and Barring Service (DBS) check rather than a group risk assessment.

  • Consider surveying staff opinion on their views on the group appraisal system in place for non-clinical staff on a biennial basis.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice