We carried out a review of the data available to us about Davyhulme Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Davyhulme Medical Centre, you can give feedback on this service.
This practice is rated as Good overall. (Previous inspection January 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Davyhulme Medical Centre on 6 December 2017 as part of our inspection programme.
At this inspection we found:
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Davyhulme Medical Centre was inspected on the 8 January 2015. This was a comprehensive inspection.
We rated Davylhulme Medical Practice as good in relation to being safe, effective, caring, responsive and well-led.
Our key findings were as follows:
The practice had systems in place to ensure best practice was followed. This was to ensure that people’s care, treatment and support achieved good outcomes and was based on the best available evidence.
Information we received from patients reflected that practice staff interacted with them in a positive and empathetic way. They said that were treated with respect, in a polite manner and as individuals.
A system was in place to ensure the practice was regularly cleaned. A system was in place for managing Infection prevention and control.
Patients had good access to medical care and we were assured that if a patient needed to be seen they could access a GP appointment on the same day.
We saw areas of outstanding practice including;
There was a strong, visible, person-centred culture. Staff were motivated and inspired to offer care that was kind and promotes people’s dignity. Relationships between patients, those close to them, and staff were strong, caring and supportive. These relationships were highly valued by all staff and promoted by the practice management team. We observed practice staff to be respectful, pleasant and helpful with patients and each other during our inspection visit.
To improve patient access the practice had (in response to patients views expressed in the practice’s own patient survey) extended the practice opening hours and reviewed and implemented a new appointments system in July 2014.
Chief Inspector of General Practice
The practice had a Patient Participation Group (PPG) which met regularly. There was a website offering newsletters, minutes of PPG meetings and the results of the latest annual patient satisfaction questionnaires.
The reception area and waiting room were well stocked with leaflets and information and there were disabled toilet facilities. There was a self-check blood pressure machine for patients' use.
We observed staff treating patients with respect and courtesy. We spoke with six patients who were on the whole very positive about the practice. One patient told us, 'Reception staff are really good and helpful, come any time and they will fix you up with an appointment, they are marvellous.' Another said, 'They look after you in every way.'
Appropriate policies, procedures and staff guidance were in place. We spoke with four staff members who demonstrated an understanding of safeguarding issues.
Staff were well supported with good induction processes, communication, meetings and training. Annual appraisals were undertaken for staff.
A complaints policy was in place and complaints were dealt with appropriately. Systems were in place for the practice to audit the quality of their service, obtain patients' views and suggestions and improve service delivery as necessary.