Long Stratton Medical Partnership

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We carried out a targeted assessment of this service on the 22 January 2024 without a site visit. Overall, the practice is rated as good. We rated the key question of responsive as good. We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers. This assessment was carried out remotely. It did not include a site visit. The process included conducting an interview with the provider and members of staff using video conferencing. By reviewing patient feedback from a range of sources, requesting evidence from the provider, reviewing data we hold about the service, and seeking information/feedback from relevant stakeholders. Patient education and experience were the focus of the practice and building extension work was underway to create further access to clinicians. The provider had introduced a twice daily sit and wait clinic for patients. This meant a patient could come to the practice and be given a same day appointment within a 30 minute time period and bee seen by a clinician.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had up to date policies and processes in place at the time of our inspection. There was evidence to show how patient feedback regarding quality of care delivered was monitored and there were clear action plans and policies for all changes implemented at the practice.

The provider would undertake annual staff surveys and would also welcome staff feddback in practice meetings that were held. The provider also had multi-disciplinary meetings that discussed vulnerable patient groups and feedback was given during each meeting.

The practice is situated within the Norfolk and Waveney Integrated Care System (ICS) and delivers General Medical Services (GMS) to a patient population of about 7200. This is part of a contract held with NHS England. The practice is part of a wider network of GP practices in the South Norfolk primary care network. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the eighth lowest decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. There is a team of 4 GP partners and 4 salaried GPs at the practice. 4 nurses, 3 healthcare assistants, 2 advanced nurse practitioners, 1 paramedic, 1 mental health practitioner, 1 mental health recovery worker, 2 pharmacists, 3 first contact physio, and 1 social prescriber provide clinical support for patients at the branch practice. The GPs are supported at the practice by 3 GP associates and a team of reception/administration staff. The practice manager provides managerial oversight. The practice was open 8 am to 6 pm Monday to Friday and a duty doctor was also available 8 am to 6.30 pm daily. The practice offered an early opening on a Wednesday from 7.30 am. Extended access was available on a Monday until 8 pm and rotational Fridays until 8 pm. Patients also had an opportunity to access weekend appointment on a Saturday from 9 am to 5pm. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments. Extended access is provided locally by the South Norfolk primary care network, where late evening and weekend appointments are available. Out of hours services are provided by NHS 111.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.