We carried out an announced comprehensive inspection at Dr Sinha and Partners, Old Leake Medical Centre on 25 October 2018 as part of our inspection programme. Our inspection team was led by a CQC inspector and included a GP specialist advisor and a practice manager specialist advisor.
Our judgement of the quality of care at this service is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information from the provider, patients, the public and other organisations.
I have rated this practice as good overall.
This means that:
- People were protected from avoidable harm and abuse and that legal requirements were met.
- Patients had good outcomes because they received effective care and treatment that met their needs.
- Patients were supported, treated with dignity and respect and were involved as partners in their care.
- People’s needs were met by the way in which services were organised and delivered.
- The leadership, governance and culture of the practice promoted the delivery of high quality person-centred care.
Whilst we found no breaches of regulations, the provider should:
- Review the process for sharing learning from serious incidents and complaints with staff.
- Review the process for ensuring that emergency medicines are always readily available.
- Review the process for monitoring the temperatures of dispensary refrigerators used to store some medicines.
- Continue to review telephone access to the practice.
- Monitor and review the turnaround time to dispense repeat prescriptions.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice