The Care Quality Commission
  • Doctor
  • GP practice

Cheddar Medical Centre

Overall: Good read more about inspection ratings

Roynon Way, Cheddar, Somerset, BS27 3NZ (01934) 742061

Provided and run by:
Cheddar Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Cheddar Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Cheddar Medical Centre, you can give feedback on this service.

04/10/2019

During a routine inspection

We carried out an announced focussed inspection at Cheddar Medical Practice on 4 October 2019 as part of our inspection programme.

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at whether the practice provided effective and well led services.

The practice was previously inspected in June 2015 and in the report published in July 2015 we reported the practice to be good overall and good in providing safe, effective, caring, responsive and well-led services. We found no areas for concern.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good for providing effective and well led services because:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm
  • People had good outcomes because they received effective care and treatment that met their needs.
  • Information about people’s care and treatment was routinely collected, monitored and acted upon.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • Clinical and internal audit processes functioned well and had a positive impact in relation to quality governance.

We rated all population groups as good.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

2 June 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Cheddar Medical Practice on 2 June 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, well led, effective, caring and responsive services. It was also rated as good for providing services for all of the population groups.

Our key findings across all the areas we inspected were as follows

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice.
  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG).
  • The practice facilities were designed and equipped to meet patients’ treatment needs.
  • Information about how to complain was available and easy to understand.

We saw areas of outstanding practice:

  • The practice is part of the North Sedgemoor Federation of GP practices in Somerset who use the Somerset Village Agent project . The project uses paid, part time, highly trained individuals living in the parish ‘clusters’ they support. They help to bridge the gap between socially isolated, excluded, vulnerable and lonely individuals and statutory and/or voluntary organisations which offer specific solutions to identified needs. The North Sedgemoor Federation also funds the Singing for the Brain service for people living with dementia, which was initiated in 2014 and is funded until 2016, and provided by the Alzheimer’s Society.
  • We found one GP had been nominated as an “NHS hero” which is a new scheme to recognise the work that individuals and teams do every day in the NHS. They are the only GP in Somerset to have received this award.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice