We carried out a review of the data available to us about Morland Road Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Morland Road Surgery, you can give feedback on this service.
We carried out an announced desk-based inspection of Morland Road Surgery on 14 October 2016. Overall the practice is rated as good.
We had previously conducted an announced comprehensive inspection of Morland Road Surgery on 17 February 2016. As a result of our findings during the visit, the practice was rated as good for being effective, caring, responsive and well-led and requires improvements for safe. We found that the provider had breached Regulation 12 (1)(2)(f) Safe care and treatment.
We also asked the practice to review their processes for infection control procedures ensuring that curtains were changed at appropriate intervals; review the induction process for new staff ensuring that it was up to date and relevant to staff roles and review patients’ access to female GPs. These reviews did not relate to regulatory breaches, they were merely suggestions to improve the service.
The provider sent us evidence to confirm that they had reviewed all these areas. As a result the following had been put in place:
Curtains had been changed in all surgeries and arrangements had been put in place to change them periodically at appropriate intervals.
Patients had access to a GP of their choice. A female GP was now available to patients three days a week.
The induction process has been updated. We saw that induction processes were relevant to staff roles and included relevant training.
The practice also wrote to us to tell us what they planned to do to make improvements and meet their regulatory requirement.
Our key findings across all the areas we inspected were as follows:
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Morland Road Surgery on 17 February 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider must make improvements are:
Ensure the availability of medical oxygen to enable them to respond appropriately to medical emergencies.
Ensure appropriate systems are put in place to monitor the expiry of medication.
In addition the provider should:
Review processes for infection control procedures ensuring curtains are changed at the appropriate intervals/as and when necessary.
Review the induction process for new staff ensuring that it is up to date and relevant to staff roles.
Review patient access to female GPs
Chief Inspector of General Practice
We also spoke with eight people who were using the surgery on the day of our inspection. They told us that staff who worked there treated them with respect and that overall they felt satisfied with the service they received from the practice.
Patients we met told us they were generally happy with the medical services they received at the practice. One patient told us, 'GP's are always very understanding, even though we come more often'. Another patient told us during a recent health concern, 'I've felt very supported'.