The Care Quality Commission
  • Doctor
  • GP practice

The Panton Practice

Overall: Good read more about inspection ratings

14 Gervis Road, Bournemouth, Dorset, BH1 3EG 0844 477 3490

Provided and run by:
The Panton Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Panton Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Panton Practice, you can give feedback on this service.

During an inspection looking at part of the service

This practice is rated as Good overall. (Previous rating April 2018 – Requires improvement).

The key questions at this inspection are rated as:

Are services safe? – Good

Are services at this location effective? - Good

We carried out an announced comprehensive inspection at The Panton Practice on 18 April 2018. The overall rating for the practice was requires improvement. The practice was rated as good for providing caring, responsive and well-led services. The practice was rated as requires improvement for providing safe and effective services. The full comprehensive report for March 2018 can be found by selecting the ‘all reports’ link for on our website The Panton Practice at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 27 March 2019 to confirm that the practice had carried out actions to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection:

  • Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Staffing
  • Regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Persons employed for the purposes of carrying on a regulated activity must be fit and proper persons

This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

The practice is now rated as good for all population groups with the exception of long-term conditions, this was due to shortfalls regarding quality data.

Our key findings were as follows:

  • All staff had undertaken all necessary training. The practice had an overview system to ensure all relevant refresher training had been completed.
  • All relevant staff had received an appraisal within the last 12 months. Newly appointed staff had received probation reviews.
  • All relevant staff had a Disclosure and Barring Service (DBS) check in place, in accordance to the practice’s policies and procedures.
  • The practice had implemented a system to ensure the safe storage of prescription stationery.
  • The practice showed us unverified data that demonstrated the practice had improved the uptake of health checks. However, some exception reporting rates were higher than local and national averages for patients with long-term conditions.

However, the areas where the provider should make improvements as they are:

  • Continue to review arrangements to improve uptake of health checks for patients with long-term conditions.
  • Continue to review arrangements to improve uptake of childhood immunisations.
  • Continue to review arrangements to improve uptake of Cervical screening.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

18 April 2018

During a routine inspection

This practice is rated as Requires Improvement overall. (Previous inspection May 2018 – Good)

The key questions are rated as:

Are services safe? – Requires Improvement

Are services effective? – Requires Improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at The Panton Practice on 18 April 2018 as part of our inspection programme.

At this inspection we found:

  • The practice provided care and support for patients who were also carers. There was a carers lead and patients were invited to attend a walking group, led by a practice nurse, three times a week.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • The practice had identified the needs of the practice population groups and provided services accordingly. For example, 30% of patients were students. The practice had employed two nurse practitioners to increase the capacity to meet the needs of this patient population group.

The areas where the provider Must make improvements are:

  • Ensure persons employed in the provision of the regulated activity receive the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out the duties.
  • Ensure specified information is available regarding each person employed.

The areas where the provider should make improvements are:

  • Review the systems to engage patients with learning disabilities to attend annual reviews.at the practice or other healthcare provider.
  • Review systems to monitor the storage and movement of blank prescription forms to reduce the risk of theft and/or misuse.
  • Review systems to increase uptake of health checks such as cervical screening.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

7 May 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Panton Practice on 7 May 2015. Overall the practice is rated as good. Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services for older people, people with long term conditions, working age and recently retired people, families, children and young people, people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Students and holiday makers were able to register as temporary patients, and could be seen immediately if needed for treatment.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned for.
  • The practice was a GP training practice and mentored third year medical students from Southampton University, along with doctors training to be GPs.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice planned and operated it services in a responsive way and considered the needs of all population groups.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The provider should

  • Share learning with all relevant staff on complaints that occur and undertake analysis to identify trends or themes.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice