Galiant Health Care Almondsbury

Updated 11 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was so that we could ensure there would be someone available in the office to support the inspection.

We visited the location’s office on 20 January 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with 4 relatives and 1 person using the service. We made several attempts to contact more people but we were unsuccessful. We spoke with the registered manager and received feedback from 5 members of staff. We looked at 3 people’s care plans and risk assessments and medicine administration records. We looked at recruitment records for 3 members of staff. We reviewed medicine audits and other records relating to the running of the service.

Updated 11 February 2023

About the service

Galiant Health Care Almondsbury is a domiciliary care agency providing care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were 22 people receiving support with personal care.

People’s experience of using this service and what we found

The service had made improvements since our last inspection and was no longer in breach of regulation. Improvements had been made in relation to how the service was monitored and audited.

People using the service were safe. There were recruitment processes in place to ensure new staff were suitable for their roles and people told us they built positive relationships with staff. There were risk assessments and care plans in place to guide staff in providing safe support for people. When people had particular support needs, staff were given training to ensure they were able to deliver the person’s care safely and effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led and person centred in nature. People’s views were sought and taken in to consideration and any issues or concerns responded to promptly. Staff were well trained and supported in their roles.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 8 March 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Galiant Health Almondsbury on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.