We carried out a review of the data available to us about Abbeyvale Care Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Abbeyvale Care Centre, you can give feedback on this service.
We found the following examples of good practice.
• The home was following good practice to prevent staff and visitors from catching and spreading infections. The service had installed thermal imaging cameras(cameras that can detect changes in body temperature) at entrances to check everyone’s temperatures on arrival and while they were in certain parts of the home. Visitors to the home were asked to complete a checklist and declare they were not experiencing any of the potential symptoms of COVID-19.
• Staff had undertaken training which included putting on and taking off PPE, hand hygiene and other COVID-19 related training. Additional cleaning of all areas and frequent touch surfaces was being carried out. Where people needed to be isolated additional procedures were in place, such as the use of disposal crockery, to reduce the risk and the spread of infection.
• Staff had support from the registered manager and the wider organisation. Staff had access to a support-line if they had any anxieties about working during the COVID-19 pandemic. The provider recognised the contribution staff made during the pandemic, for example, the registered manager had received gift bags of sweets which were given to the staff as a thank you.
• Infection control audits and checks were carried out. The registered manager was continually reviewing and improving the checks being made to ensure good practice guidance was followed.
Further information is in the detailed findings below.
Abbeyvale Care Centre is a residential care home which can provide personal care for up to 42 people. The home accommodates people in one adapted building across two floors. The home specialises in providing care to people living with a dementia type illness and mental health conditions. At the time of this inspection there were 37 people living at the service.
People’s experience of using this service and what we found
People told us they were happy with their care at Abbeyvale Care Centre. Staff understood how to keep people safe. Effective recruitment procedures were in place. People received care in a timely way. The environment and equipment were safe and well maintained. People were protected from the risks associated with the management of medicines and the spread of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough to maintain their health and welfare. Staff received appropriate training and supervision. People's health was well managed. Staff worked closely with other professionals to provide effective care.
Staff were kind and had developed caring relationships with people. Staff respected people’s privacy and dignity. People’s independence was promoted. Staff ensured people maintained links with their friends and family.
People’s care was based on detailed assessments and person-centred care plans. A range of activities were available. People felt confident raising concerns. Complaints had been dealt with effectively. Staff were aware of good practice and guidance in end of life care. People's religious beliefs and preferences were respected.
The home was well managed. Effective management systems were in place to monitor the quality of the care provided. Feedback was used to make continuous improvements to the service. The registered manager worked well to lead the staff team in their roles and ensure people received a good service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first inspection of this service which registered with CQC on 12 October 2018.
Why we inspected
This was a planned inspection based on the date the service first registered with CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.