Updated 11 January 2024
At this inspection, we rated the practice good for providing responsive services. We found that the practice had low national GP patient survey data at the last year’s survey results due to implementation of a new online access by the local integrated care board. Due to rurality of the practice and a large elderly population, this negative change impacted upon the national GP survey data. In response, the provider had introduced a hybrid way of working and monthly patient feedback which has resulted in high positive in house patient feedback monthly. Same-day access was tailored where possible. Patients were given options to self-book certain appointments to make access to the practice more streamlined. The provider would mark patient notes with preferred modes of access to support appointments. Longer appointment times were made available for more complex patients to avoid multiple appointments. The provider would involve all staff in providing input to practice changes and devised an action that was updated at each meeting to reflect what changes had been implemented.