We carried out an announced comprehensive inspection at Huddersfield Road Partnership on 11 September 2019 due to the length of time since the last inspection.
Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:
- Safe
- Effective
- Responsive
- Well-led
Because of the assurance received from our review of information we carried forward the ratings for the following key questions:
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups and requires improvement for being well led. This is because:
- The management and monitoring of risks lacked oversight, particularly at the branch surgery.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
We saw an area of outstanding practice where the practice had a daily nurse led telephone advice session where patients could ring to ask advice. For example, about travel vaccines, immunisations and blood test results.
T
he areas where the provider
must
make improvements are:
- Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care