We carried out a review of the data available to us about Belvoir Health Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Belvoir Health Group, you can give feedback on this service.
We previously carried out a comprehensive inspection of Belvoir Health Group, The Surgery, Fern Road, Cropwell Bishop, Nottinghamshire on 12 February 2015. The overall rating was good.
This announced focused inspection of Belvoir Health Group was carried out on 8 August 2017 as the practice had not been inspected recently, and in response to some information we received. We reviewed the practice against one of the five questions we ask about services: is the service responsive. The overall rating was good.
Our key findings were as follows:
Belvoir Health Group understood and responded to the needs of their patient population well.
The practice had undergone considerable changes and adopted improved ways of working to ensure the services were responsive to people's needs. For example, a new long-term conditions (LTC) programme had been implemented, which provided a more responsive and organised way of managing people’s conditions.
The practice team were forward thinking and part of local pilot schemes to improve outcomes for patients.
Feedback from patients about their care and treatment, and access to the service was consistently positive.
The triage and appointment system was flexible and responsive to patients’ needs. The staff team were continually reviewing and adapting the system to meet patients' needs.
The nursing team had been upskilled to take on additional responsibilities to meet patients’ needs. The skill mix and number of health care assistants and nursing staff had significantly increased to support the changes.
To improve health outcomes for patients and to provide more effective management of long-term conditions, the provider had appointed two specialist nurses to work across its three surgeries.
Concerns and complaints were listened to and acted on to ensure that appropriate learning and improvements had taken place.
The practice implemented improvements and changed the way it delivered services in response to feedback from patients. The staff team had identified the need to provide more proactive feedback for patients with regards to changes made.
The provider should make the following improvement.
Explore ways to further engage with all patient groups to seek their views and provide proactive feedback for patients with regards to changes made.
Make available the minutes of recent Patient Participation Group meetings on the provider’s website and in the practice for patients.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Belvoir Health Group on 12 February 2015. This is the first time we have inspected this practice.
Overall the practice is rated as good. Specifically, we found the practice good for providing safe, effective, caring, responsive and well-led services. It was also rated as good for providing services for all the population groups.
Our key findings across all the areas we inspected were as follows:
However there were areas of practice where the provider needs to make improvements.
Importantly the provider should:
Chief Inspector of General Practice