The Care Quality Commission
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  • GP practice

Pinfold Medical Practice

Overall: Good read more about inspection ratings

Loughborough Health Centre, Pinfold Gate, Loughborough, Leicestershire, LE11 1DQ (01509) 220960

Provided and run by:
Pinfold Medical Practice

All Inspections

During an assessment under our new approach

Pinfold Medical Practice is a GP practice which provides a range of primary medical services from its location in Leicestershire. The GP practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures, family planning, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury. We carried out our on-site assessment on 19 November 2024, and our off-site assessment activity started on 11 November 2024 and ended on 22 November 2024. We looked at five quality statements across safe, effective, responsive and well-led key questions. At this assessment we found that staff were knowledgeable in their role and the practice had an effective learning culture, however we found that some safety alerts were not being received and acted upon appropriately, the practice were responsive and took immediate actions to address the risk.

20 May 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Pinfold Medical Practice on 20 May 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also good for providing services for older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people living in vulnerable circumstances, and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Urgent appointments and telephone consultations were available on the same day but not necessarily with patients having a choice of GP.
  • The practice made good use of audits to improve patient care.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients which it acted on.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice