The Grey Road Surgery

Updated 25 May 2018

The Grey Road Surgery is situated in Breeze Hill Neighbourhood Health Centre, Liverpool, L9 1AD and shares facilities with two other practices. The practice website address is .

The practice is part of NHS Liverpool Clinical Commissioning Group (CCG) and has a General Medical Services (GMS) contract.

The provider is The Grey Road Surgery which comprises of a partnership of three GPs and the practice manager and delivers services from The Grey Road Surgery situated in Breeze Hill Health Centre only. There are also two salaried GPs and the practice uses regular GP locums. There is an advanced nurse practitioner, a practice nurse, a practice pharmacist, a healthcare practitioner and a trainee healthcare assistant. Members of clinical staff are supported by the practice manager, assistant practice manager, and reception and administration staff.

The Grey Road Surgery is registered with the Care Quality Commission to carry out the following regulated activities: Diagnostic and screening procedures, Family planning, Maternity and midwifery services, Surgical procedures and Treatment of disease, disorder or injury.

The Grey Road Surgery is situated in a socially deprived area of Liverpool with high unemployment rates. There were approximately 5,833 patients on the practice register at the time of our inspection.

The practice is open 8am to 6.30pm every weekday. The practice had implemented a demand led appointment system in February 2017 to provide on the day GP telephone consultations throughout the day. If necessary, patients are then offered an appointment to suit them. Patients requiring a GP outside of normal working hours are advised to contact NHS 111 for the GP out of hours service.

Updated 25 May 2018

This practice is rated as Good overall. (Previous inspection 3 December 2015– Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at The Grey Road Surgery on 27 April 2018 as part of our inspection programme

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• The practice employed a pharmacist to cover all medication reviews and to deal with medication changes identified in secondary care letters.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the practice on the same day that they requested it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

There was an area of outstanding practice:

• The practice informed us that they had had implemented direct patient ordering for repeat prescriptions in 2016, as they recognised safety concerns of over prescribing from pharmacies. This system has been adopted by the local clinical commissioning group and rolled out for all practices in the area.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Updated 25 May 2018

Updated 25 May 2018

Updated 25 May 2018

Updated 25 May 2018

Updated 25 May 2018

Updated 25 May 2018